Return, Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled only before they are shipped.

• You may request cancellation by contacting us as soon as possible after placing your order.
• Once an order has been shipped, it cannot be cancelled.
• If the cancellation request is approved before dispatch, the eligible amount will be refunded to the original payment method.
• Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

For cancellation requests, please contact us at:

Phone: +91 91068 70261
Email: bbresinstore@gmail.com

2. Return Eligibility

We accept returns only in the following circumstances:

• Product received is damaged during transit.
• Product received is defective or unusable.
• Incorrect product has been delivered.
• Product is missing from the order.
• Product received is materially different from what was ordered.

To be eligible for a return or replacement:

• You must contact us within 48 hours of receiving the order.
• The product must be unused and in its original condition, wherever applicable.
• Original packaging, labels, accessories, and other included items should be retained.
• You must provide clear photographs and/or an unboxing video showing the issue.
• The order details or order number must be provided for verification.

Returns requested due to change of mind, incorrect product selection, or personal preference may not be accepted.

3. Products That Are Not Eligible for Return

Due to the nature of our products, the following may not be eligible for return or refund unless they are received damaged, defective, or incorrect:

• Used resin, hardener, pigments, inks, or other consumable materials.
• Products that have been opened, used, mixed, altered, or contaminated.
• Used or damaged silicone moulds.
• Products damaged due to improper handling, storage, or usage by the customer.
• Customized or specially prepared products.
• Products returned without prior approval from Resinworld.
• Products returned after the applicable return period.

4. Damaged Products

If your package arrives damaged:

1. Please take clear photographs of the outer packaging before opening it, if possible.
2. Record an unboxing video showing the package and product condition.
3. Contact us within 48 hours of delivery.
4. Share your order number, photographs/videos, and a description of the damage.

After verification, we may offer a replacement, refund, or another appropriate resolution, depending on product availability and the nature of the issue.

5. Wrong or Missing Product

If you receive a product different from what you ordered or an item is missing from your package, please contact us within 48 hours of delivery.

After verification, we may arrange:

• Replacement of the incorrect product;
• Shipment of the missing item; or
• Refund for the affected product, where applicable.

6. Refund Policy

Once your return/refund request is approved, the refund will be processed according to the applicable payment method.

Refunds may be issued to:

• The original payment method; or
• Another method mutually agreed upon by Resinworld and the customer, where applicable.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

Shipping charges, if any, may be non-refundable unless the return is due to an error on our part, such as an incorrect or defective product.

7. Return Shipping

If the return is approved because of an incorrect, defective, or damaged product received from Resinworld, we may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns requested for reasons not covered under this policy, the customer may be responsible for return shipping charges.

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

8. Replacement Policy

Where a replacement is approved:

• Replacement will be subject to product availability.
• The replacement product will generally be the same product that was originally ordered.
• If the same product is unavailable, Resinworld may offer an alternative resolution, such as a refund or another suitable option.
• Replacement timelines may vary depending on product availability and shipping location.

9. Refund for Undelivered / Returned-to-Origin Orders

If an order is returned to us by the courier because of reasons such as:

• Incorrect or incomplete address;
• Customer unavailable for repeated delivery attempts;
• Customer refusing delivery;
• Incorrect contact details; or
• Failure to accept the shipment,

the refund, if applicable, will be processed after the returned package reaches us and is verified.

Applicable shipping or return-to-origin charges may be deducted from the refundable amount.

10. Exchange Policy

We do not generally offer exchanges for products ordered by mistake, change of mind, or change in personal preference.

Exchange/replacement may be considered only for products that are:

• Damaged;
• Defective;
• Incorrectly delivered; or
• Otherwise covered under this Return Policy.

11. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with the following information:

• Order Number
• Customer Name
• Registered Phone Number / Email
• Product Name
• Reason for Return
• Clear photographs of the product
• Unboxing video, where available
• Any other information requested by our support team

Contact us:

Phone: +91 91068 70261
Email: bbresinstore@gmail.com

Our team will review your request and inform you about the next steps.

12. Inspection and Approval

All return, replacement, and refund requests are subject to verification.

Resinworld reserves the right to reject a request if:

• The product does not meet the eligibility requirements;
• The product has been used or altered;
• The damage appears to have occurred after delivery;
• The request is submitted after the applicable time period; or
• The customer is unable to provide sufficient information or evidence of the issue.

13. Policy Changes

Resinworld reserves the right to modify, update, or amend this Return, Refund & Cancellation Policy at any time without prior notice.

Any changes will be published on this page with the updated date.

14. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Resinworld
Phone: +91 91068 70261
Email: bbresinstore@gmail.com
Website: resinworld.in

We are committed to providing a smooth and transparent shopping experience to our customers.